One address for everything: espressonap@outlook.com. Put your order number in the subject line. We reply within 24 to 48 hours on business days.

Social media comments and direct messages are not monitored for orders, claims or disputes and do not count as notice under our policies. If it matters, email it.

Before you email about delivery. Every Espresso Nap cat bed is packed to order. Typical delivery is 2 to 3 weeks from dispatch; please allow up to 30 days. You accepted that window when you ordered. Check your tracking link first: the first scan can take 2 to 5 business days, and parcels can sit without movement between countries or in customs. Only if tracking has not moved for 10 or more consecutive business days, email us and we open an enquiry with the carrier.

Damaged, faulty or wrong item. Inspect your order the moment it arrives and email us within 48 hours of the delivery timestamp recorded by the carrier; claims after 48 hours are not accepted. Send everything in your first email: order number, close-up and wide photos of the damage or fault, photos of the outer box from all sides, the shipping label and the packaging as found. Keep all packaging until the claim is closed.

Changed your mind. All sales are final. We do not cancel, refund, exchange or take returns for change of mind, wrong choice, the wrong flavour chosen, a cat that prefers the box, or delivery taking as long as we said it would. Please read the Refund & Return Policy before you order, not after.

Before you contact your bank. Email us first and give us a reasonable chance to sort it. Almost every genuine issue is resolved the same day. Where a dispute is raised anyway, we supply your bank with the product page you ordered from, the timestamped record of you accepting our policies at checkout, the delivery window you were shown, every email between us, and the carrier's tracking and delivery evidence.

Use the form below or email espressonap@outlook.com directly.